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Cancellations...
Life happens, people get ill, bosses demand extra hours, there are birthdays, family emergencies... in fact there are 1001 reasons a student might need to cancel a lesson. As I have financial commitments like anyone else, I need to ensure that I am at least partially covered for any lost income on a last-minute cancellation. I will therefore charge half a lesson for a cancellation made within 24 hours of the booked lesson. I will indicate on the your webpage that 0.5 of a lesson has been charged. (Remember, I won't have time to book another student in such a short time.) Please read on, as there is a good side to this...
Online Lesson The good side is that I will put a replacement lesson on the personalised webpage... usually this will be a handwritten lesson that I will scan and upload to the page... or it will be a link to a Word document, PDF file or sound file related to a song or exercise... I will only send files which are within the abilities of the student and which I estimate to be understandable according to what I've already taught them. Click here for more info about online lessons.
Notice Given If I'm informed more than 24 hours before the lesson time that it must be cancelled or changed, I will not charge for the cancellation (as I will have enough time to make other arrangements). An online lesson can be requested, which will be charged at £10.
Non Appearance If you don't turn up for a lesson or cancel during the time of the lesson, I will need to be refunded for the entire lesson fee.
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